TERMS AND CONDITIONS
ON THE PROTECTION OF PERSONAL DATA AND ELECTRONIC COMMERCE
I. PROTECTION OF PERSONAL DATA
1. The terms used in these Regulations have the following meaning:
user – any natural/legal person acting for purposes other than their commercial activity;
profiling – means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural/legal person
personal data – any information relating to an identified or identifiable natural/legal person;
processing of personal data – any operation or set of operations performed on personal data by automated or non-automated means, such as collection, recording, organisation, storage, retention, retrieval, adaptation or alteration, extraction, consultation, use, blocking, erasure or destruction;
controller – the natural person or public or private legal person, including public authorities, or any other institution or organisation which, alone or jointly with others, determines the purposes and means of processing personal data expressly provided for by the legislation in force;
third party – a natural or legal person under public or private law, other than the data subject, the controller or the person authorised by the controller, and other than the person who, under the direct authority of the controller or of the authorised person, is authorised to process personal data;
pseudonymisation – means the processing of personal data in such a manner that it can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures ensuring that the personal data are not attributed to an identified or identifiable natural person;
Responsible Authority – refers to the National Center for Personal Data Protection;
2. Who may use the website
2.1 Completing the questionnaire and registering on the site may be done by any natural/legal person, in their own name and only if they have reached 18 years of age.
2.3 All information accessible on the site relating to text, image, structure, etc. is intended exclusively for the personal use of natural/legal persons and is protected in accordance with national copyright and related rights legislation. Any copying or use of this information for purposes other than the one stated is prohibited and gives rise to liability in accordance with the legislation in force.
3. How to log in to the system
3.1 Registration in the system is done by accessing the web page https://cristinapopa.md , and the following categories of data must be recorded:
• Personal account login;
• Personal account password;
• One-time account creation password;
3.2 Once the mandatory fields listed have been completed, the user account will be activated. Registration can be completed successfully only after all mandatory fields have been filled in. The password is confidential and may not be disclosed to third parties.
3.3 Upon completing the specific fields, the personal data subject confirms that the personal data entered by them are true and belong to them.
3.4 By completing these steps, you will have a personal account on the https://cristinapopa.md platform.
4. Categories of personal data processed
4.1 The controller will collect the following categories of personal data: first name, last name, delivery locality, preferred communication language, phone number, e-mail address and other identifiers of the data subject, where such data is recorded at their request through: an address, request, complaint or any other means related to the provision of services.
4.2 The collection of special categories of personal data is prohibited within this record-keeping system.
5. Purpose of processing personal data
5.1 Personal data is collected and processed within the record-keeping system for the purpose of:
a) keeping records of customers who have requested/benefited from, or intend to request/benefit from, the services provided by the controller;
b) providing support regarding the services rendered;
5.2 The controller does not process personal data for purposes other than those indicated.
6. Notice regarding cross-border transfer
6.1 Personal data will be stored on servers located in the Republic of Moldova, under the monitoring and control of the controller.
7. Legal basis for the processing of personal data
7.1 A separate consent will not be concluded if the data is collected directly from the client (through a face-to-face or telephone interview/questionnaire, or the data will be recorded in the system through the web interface directly by the user), in the case of:
a) actions necessary prior to the conclusion of the contract relating to the creation of a personal account on the web page https://cristinapopa.md or through a request to the company's phone line, the completion and review of the consumer questionnaire, and taking the order;
b) activities essential to the performance of the contract relating to keeping records of consumers, providing support for the requested/rendered services, as well as other civil matters.
7.2 In all cases of processing personal data in the absence of a separately concluded consent, the controller or persons authorised by the controller will inform the data subjects at least about: the purpose for which the data is collected, the legal basis, the volume and categories of data, the retention period, the manner of use, the persons authorised by the controller, and their rights.
7.3 The personal data controller informs that personal data may also be used for other purposes expressly provided for by law, such as: at the request of police authorities or authorities with a control function – activities that the data controller cannot predetermine but takes into account when collecting personal data. In such situations, the data controller will verify that the request complies with the principles of personal data protection and will carry it out only if the purpose and legal basis exist.
8. Recipients of personal data
8.1 The controller may disclose personal data to:
a) persons authorised by the controller;
b) the data subject or their legal representative;
c) control authorities upon their request;
8.2 Transmission to other third parties is prohibited.
9. Processing of personal data in the context of using electronic commerce services
9.1 In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and Law No. 133/2011 on the protection of personal data of the Republic of Moldova, the Company has the obligation to process, under safe conditions and only for the purposes specified below, the personal data you provide about yourself.
9.2 The recorded information is intended for use by the Company, as the controller, registered in the Register of Personal Data Processing Records, and is communicated only to the following recipients:
a) the IT service provider that ensures the functionality of this site
b) central/local public authorities
c) the judicial authority, criminal investigation bodies and other institutions empowered by law to request information
d) the payment processor
9.3 Your personally identifiable information will not be sold, exchanged, transferred or given to any other company, for any reason, without your consent. This does not include trusted third parties, namely the Company's authorised representatives, who assist us in maintaining the platform, as long as those parties keep this information confidential.
9.4 By using the electronic commerce services, you accept the terms and conditions on the protection of personal data. Personal data may only be processed for the purposes set out above, for as long as necessary under the tax legislation in force. The Company may reserve the right to process, on a legitimate basis, certain personal data for longer than provided by the tax legislation in force, exclusively where the competent national authorities may decide on certain investigations within the terms provided by the Administrative Code, the Criminal/Contravention Code or other specific laws. Other personal data processed by the Company may only be used where you give your explicit and granular consent on one of our sites/those of our authorised representatives.
10. Rights of personal data subjects
10.1 The right to be informed – consists of the right to be informed, before the personal data is collected and processed, about the identity of the controller, the purpose for which the data is processed, the recipients or categories of recipients of the data, the existence of the rights provided for by the Law on the Protection of Personal Data, and the conditions under which they may be exercised.
10.2 The right of access to data – consists of the right to obtain, on request, from the controller, confirmation/denial of whether personal data concerning them has or has not been processed, information on the purposes and categories of data processed, the recipients or categories of recipients to whom the data is disclosed, the manner in which automated processing of the data is carried out, the legal consequences generated by the processing of data for the data subject, and the manner of exercising the right of intervention over personal data.
10.3 The right of intervention – consists of obtaining, on request, the rectification, updating, blocking, erasure or transformation into anonymous data of information whose processing does not comply with the requirements of the Law on the Protection of Personal Data, in particular incomplete or inaccurate data.
10.4 The right to object – consists of the right to object at any time, on legitimate grounds relating to their particular situation, to their data being subject to processing, except in cases where legal provisions provide otherwise.
10.5 The right not to be subject to an individual decision – consists of the possibility to request and obtain the withdrawal, cancellation or re-evaluation of any decision that produces legal effects with respect to the data subject and that was adopted exclusively on the basis of automated processing intended to evaluate certain aspects of their personality, such as professional competence, creditworthiness, behaviour or other similar aspects.
10.6 The right to a judicial remedy – consists of the right to apply to the National Center for Personal Data Protection or to the court, to defend or restore infringed rights. Accordingly, you have the right to lodge a complaint with the National Center for Personal Data Protection if you are not satisfied with any aspect of the processing of your personal data by us, or if you believe that we are not fulfilling our responsibilities as data controller.
The Authority's contact details are: MD-2004, Republic of Moldova, mun. Chișinău, str. Serghei Lazo, 48, tel: +373-22-820801, fax: +373-22-820807, e-mail: centru@datepersonale.md
10.7 To exercise these rights, you may address a written request sent by postal services to: mun. Chişinău, str. Calea Ieșilor, 10B, for the attention of the Personal Data Protection Officer, or by using electronic mail services to info@Cristina Popa.md. We will respond to the request within 15 days of its receipt.
10.8 You may also refuse to provide personal data to the Company. Refusal to provide such data may result in the Company being unable to provide the service.
11. Cookie files
11.1 The data controller processes two types of cookies: session cookies and persistent cookies. The latter are temporary files that remain on the user's terminal until the end of the session or the closing of the application (web browser).
11.2 Cookies themselves do not request and are not linked to other additional information that could lead to the identification of unregistered visitors.
11.3 At the end of the internet session, session cookies are automatically deleted.
12. Blocking access to the site
12.1 Access to the site may be blocked in the event that:
a) You have breached the rules and requirements set out above;
b) The right to object has been exercised;
c) You have created more than one authorised user profile on this site.
13. Applicable legal framework and jurisdiction
13.1 The personal data processing operations carried out are carried out under the supervision of the controller in the Republic of Moldova.
13.2 Regardless of the legal seat of the persons authorised by the controller, when processing personal data they will ensure compliance and security of the processing of personal data at least at the level of the following national and international acts:
a) Convention No. 108 for the Protection of Individuals with regard to Automatic Processing of Personal Data (http://datepersonale.md/md/international003/);
b) General Data Protection Regulation No. 679/2016, https://eur-lex.europa.eu/legal-content/RO/TXT/?uri=CELEX%3A32016R0679
c) Law of the Republic of Moldova No. 133 of 08.07.2011 on the protection of personal data (http://lex.justice.md/md/340495/);
d) Law of the Republic of Moldova No. 284 of 22.07.2004 on electronic commerce (http://lex.justice.md/md/328081/);
e) Government Decision of the Republic of Moldova No. 1123 of 14.12.2010 approving the Requirements for ensuring the security of personal data when processing it within personal data information systems (http://lex.justice.md/md/337094/) as well as other relevant regulations.
II. ELECTRONIC COMMERCE
14. Definitions
Cristina Popa II – as a private-law legal entity (sole proprietorship), IDNO 1019600041457, with its registered office located at REPUBLIC OF MOLDOVA, MD2024, STR FLORARII, 4, AP 250; MOBBMD22, hereinafter the Company.
Buyer – a natural person over 18 years of age/legal person or any legal entity that creates an Account on the Site and places an order.
Client – a natural/legal person who has or obtains access to the site https://cristinapopa.md from any communication device: phone, tablet, PC, laptop, etc.
User – any natural/legal person registered on the site who, by completing the Account creation process.
Account – A section of the Site consisting of an e-mail address and a password that allows the Buyer to submit the Order and that contains information about the Client/Buyer and the Buyer's history on the Site (this may include, but is not expressly limited to, Orders, warranties, shopping lists, etc.).
Order – An electronic document by which the Client requests the Provider (the Company), through the Site, the intention to benefit from the services provided on the site and through which a form of communication between the parties is enabled.
Products – Any goods or services, including the documents and services mentioned in the Order, to be provided by the Company to the Beneficiary (the Client) as a result of the Contract concluded electronically.
Contract – A contract concluded remotely between the Provider and the Beneficiary.
Content – Information that can be viewed or accessed using an electronic device.
Review – An assessment written by the beneficiary of a product or service, based on personal experience, about a particular product.
Comment – An appreciation or observation with a critical purpose regarding a product/service or another comment.
Transaction – The collection of an amount resulting from the provision of a service by the company to the Beneficiary, regardless of the method of request.
15. Intellectual property rights and content
15.1 The website https://cristinapopa.md is the property of Cristina Popa II. The site is intended for the provision of services, through the https://cristinapopa.md platform. The content of https://cristinapopa.md, including but not limited to logos, stylised representations, trademarks, static images, dynamic images, text and/or multimedia content presented on the Site, is the exclusive property of the Company, all rights granted by law being reserved to it, directly or indirectly (through licences for use and/or publication).
15.2 The Beneficiary is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content in any context other than the one originally intended by the Company, include any content outside the Site, remove markings signifying the Company's copyright over the content, or participate in the transfer, sale or distribution of materials made by reproducing, modifying or displaying the content, except with the Company's express written consent. Any content to which the Beneficiary has and/or obtains access by any means is subject to these General Terms, in cases where the Content is not accompanied by a specific and valid usage agreement concluded between the Company and them, and without any implicit or express warranty formulated by the Company with reference to that content. The Buyer may not copy, transfer and/or use the content in any situation, without the Company's prior consent.
15.3 Where the Company grants the Beneficiary the right to use, in a form described in a separate usage agreement, certain content to which the Buyer has or obtains access as a result of that Agreement, this right refers only to the content defined in the Agreement, only for the duration of that content's existence on the Site or for the period defined in the Agreement, according to the conditions defined, where these exist, and does not represent a contractual commitment on the part of the Company for the respective Beneficiary or any other third party who has/obtains access to this transferred content, by any means, and who could be or is prejudiced in any way by this content, during or after the expiry of the usage agreement.
15.4 No Content transmitted to the Beneficiary, by any means of communication (electronic, telephone, etc.) or acquired by them through access, visiting and/or viewing, constitutes an obligation on the part of the Company and/or the employee/agent who mediated the transfer of Content, where this exists, with respect to that content. Any use of the Content for purposes other than those expressly permitted by these Terms and Conditions or by the accompanying usage agreement, where it exists, is prohibited.
16. Disclaimer of liability
The Company does not guarantee that the site, the servers on which it is hosted, or the e-mails sent by the Company are free of viruses or other potentially harmful IT components, or that they contain no omissions, malfunctions, delays or interruptions in operation or transmission, line failures or other similar factors.
17. Registering as a user
The Client has the option to create an account on https://cristinapopa.md, by providing: Personal account login; Personal account password; One-time account creation password;
The Client is solely responsible for the use of the password, which is strictly confidential. Validation of the user account will be done by sending a validation code by e-mail. This code is entered on the site by validating and using the current account.
18. Privacy policy
The Company will make every effort to ensure that no confidential information with/about/relating to any account opened on https://cristinapopa.md remains confidential. Transmitted information will be treated as confidential information and must be used only for the purpose for which it was transmitted and must not be used for other purposes without your written consent, except where:
a) it was already known to the party that received the information, before being disclosed by the party disclosing the information through a public channel, thereby becoming public information;
or
b) it must be disclosed under applicable law, a court decision or a decision of the competent authorities.
19. Products and services offered
19.1 The list and characteristics of the products present on the site https://cristinapopa.md, are subject to being modified and adapted at any time to best respond to customers' requests and the legislation in force. The products presented on https://cristinapopa.md comply with national legislation and are intended for end users, in particular consumers who have reached the age of 18, and not for resale purposes.
19.2 The product sheet can be found on the page dedicated to the services on the site https://cristinapopa.md. It contains useful and detailed information about the services/products on https://cristinapopa.md. The information includes the product name, the product price and the product characteristics. The information sheet about the packages has a strictly informative title, so that the customer should consult the information on the site for the most correct and complete information and/or, where appropriate, contact the manufacturer.
19.3 The products and services are available at the prices and under the conditions offered, as displayed on the site https://cristinapopa.md. The Company undertakes to provide the client with any other additional clarifications necessary for the proper completion of their order. In the exceptional event that information regarding the availability of services is incorrect, the Company undertakes to inform the client about these matters by e-mail or by phone.
20. Price
20.1 The prices of the services displayed on the site https://cristinapopa.md are the official prices and are expressed in Lei, include VAT and all applicable taxes, in accordance with the legislation in force. Prices are applicable at the moment the order is validated by the client. If the price of the service or some of its characteristics have been displayed incorrectly on https://cristinapopa.md, we reserve the right to cancel the provision of the service and to notify the client of this situation as soon as possible.
21. Placing an order online
21.1 To place an order online, the client has 2 options:
1. To request the service, complete the following details: First name, Last name, E-mail, Phone, Locality, Payment method, and make the online payment for the requested services; or 2. create an account (personal profile), which they will log into with a username and password. If you are a new client, you will fill in your details and click the registration button. From the displayed menu, the client can access the category of services and choose the desired service. On the product page, the price and its availability can be viewed.
21.2 The Company may cancel an Order placed by the Beneficiary, following a prior notice sent to the Beneficiary, without any further obligation of either party towards the other or without either party being able to claim damages from the other, in the following cases:
a) non-acceptance by the Beneficiary's card-issuing bank of the transaction, in the case of payment by electronic card;
b) invalidation of the transaction by the card processor engaged by the Company, in the case of payment by bank card;
c) the data provided by the Client/Beneficiary on the Site is incomplete and/or incorrect;
In all the situations presented above, the Beneficiary will be informed by e-mail regarding the changes made, replacement or cancellation.
21.3 Payment and provision of services:
21.4 Payment can be made by debit or credit bank card;
21.5 There is no lower or upper limit on the value of orders that can be placed through the Website. The Company does not ask its clients, by e-mail, written messages, phone calls or any other means of communication, for information regarding bank accounts, passwords or data associated with debit or credit cards. This information is strictly confidential. The Beneficiary is responsible for maintaining the confidentiality of their Account data, password and banking data used to make payments for the services. Information entered for the purpose of making a card payment (card number, password, card expiry date) is not collected, stored or processed by the Company, but will be processed exclusively by the card-issuing financial/banking institutions. The services on this website are sold through the online payment solutions offered by the payment processor. All banking transactions on https://cristinapopa.md will be carried out in a secure manner, with the payment processor guaranteeing the protection of all data and personal information related to payment methods. A fiscal receipt and/or fiscal invoice will be issued upon request for each individual order and will accompany the services provided and/or will be sent in electronic format.
22. Fraud
The Company will at all times take all measures provided for by Law to report to the competent authorities any possible fraudulent actions, including money laundering.
23. Limitation of liability
The Company may amend the Terms and Conditions of the site https://cristinapopa.md at any time, with the new provisions becoming public and binding on clients from the date they are uploaded to the site.
24. Delivery
Delivery of Cristina Popa's serial-collection products is carried out in boxes.
Delivery in Chișinău
- Delivery is free
- It is carried out within 24 hours, at most 48 hours from the date the order is placed on the site
Delivery within the territory of the Republic of Moldova
- Standard, within up to 7 calendar days
- The delivery price is calculated based on the weight and dimensions of the products and the distance (km)
- Delivery is at a charge
Delivery within the territory of the Republic of Moldova is carried out through our partners, Poșta Moldovei and Curier Rapid. We guarantee safe, fast and convenient delivery. Within the territory of the Republic of Moldova, delivery is carried out within 2, at most 4 business days.
25. Payment
- Pay online with your personal bank card, directly on our page | Visa or Mastercard
After selecting the desired products and adding them to the cart, enter the delivery address, fill in the billing details, then select the card payment method and follow the steps to complete the payment.
- Pay with the Paynet electronic wallet
After selecting the desired products and adding them to the cart, enter the delivery address, fill in the billing details, then select the Paynet payment method and follow the steps to complete the payment.
- Pay by bank transfer, directly into our account. Our bank details are as follows:
CRISTINA POPA II
Tax code 1019600041457
VAT code: MOBBMD22
MD2024, STR FLORARII, 4, AP 250; MOBBMD22
BC 'Mobiasbanca - OTP Group S.A.
IBAN: MD17MO2224ASV49402507100
26. Return policy
RETURN GUARANTEED FOR 14 DAYS
It matters less what your reason is. Just know that our motto is that we want to make your life more beautiful and easier.
That is why, through our Guaranteed Return service, we offer a 14 calendar-day period in which you can return what you bought from Cristina Popa.
What are the return conditions?
- The Guaranteed Return service is available to both individual and corporate clients. However, only the holder of the invoice or the fiscal receipt from Cristina Popa may initiate the return.
- Returns are accepted based on a return request, only in stores, online via e-mail, or by phone.
- The Buyer is not entitled to refuse a product of appropriate quality, with specific individual properties, where the specified product can only be used by the client.